Head of Business Operations

Job Summary:

The Operations Manager will be responsible for overseeing end-to-end operations across outlets/central kitchen, ensuring efficiency, quality, and profitability. The role involves managing teams, streamlining processes, maintaining service standards, and driving business growth while ensuring compliance with company policies.
Key Responsibilities:
1. Operations Management
Oversee daily operations of outlets/central kitchen
Ensure smooth functioning of all departments (kitchen, service, stores)
Monitor service quality, food quality, and operational efficiency
2. Team Leadership & Management
Lead, train, and manage cross-functional teams
Ensure proper staffing, scheduling, and productivity
Conduct performance reviews and drive team development
3. Process & Quality Control
Implement and maintain SOPs across operations
Ensure adherence to hygiene and food safety standards (FSSAI)
Conduct regular audits and ensure corrective action...

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