Head of After Sales

Loro Piana

📍 Italy, Italy, Italy 💼 Permanent Job 🕒 Posted June 30, 2026

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Job Description

Position
The Head of After Sales will be responsible for the strategy, management, and optimization of all Loro Piana after-sales activities, ensuring maximum customer satisfaction and loyalty. The role involves defining and implementing a global Service Portfolio and related guidelines, overseeing support services, spare parts management, and warranties, and ensuring an end‑to‑end, consistent after‑sales experience across regions and product categories, while actively contributing to business growth and brand reputation.
Job responsibilities
Strategy and Development:
Define and implement the global after-sales strategy in alignment with overall company objectives, with end‑to‑end ownership of the after‑sales transformation roadmap;

Identify opportunities for improvement and innovation in after-sales processes and services;

Monitor market trends and industry best practices to keep the company at ...
            

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Job Details

Location Italy, Italy
Job Type Permanent Job
Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted Date June 30, 2026
Application Deadline August 09, 2026