Hardware Operations Lead

Position: Hardware Operations Lead
Location: Abernathy, Texas
Job ID:
Job Overview:

The Hardware Operations Lead will be responsible for ensuring hardware reliability and managing escalations. This role involves leading L1/L2 teams, developing standard operating procedures (SOPs) and service level agreements (SLAs), and mentoring team members. Experience in AI data centers is preferred.
Responsibilities:

• Own hardware reliability and manage escalations.
• Lead and mentor L1/L2 teams.
• Develop and implement SOPs and SLAs.
• Collaborate with cross-functional teams to ensure operational efficiency.
• Provide support for break/fix escalations.
  

• Experience with break/fix escalations.
• Proven ability to build and implement SOPs and SLAs.
• Strong leadership and ment...

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