[Hanoi] Associate QA cum Customer Support

1. Scope of work:

1.1. Quality Assurance

In this role, you will be responsible for testing technology products and mobile device products – work very closely within the development team and business stakeholders to ensure solutions adhere to quality standards established by the company. Key activities include:

• Write and document all test plans from the requirements, specifications and test strategies

• Create and perform test campaigns whenever it is necessary to fit in the overall planning

• Replicate/reproduce, test, analyze, and document all errors arise from customer feedback

• Use versioning systems to code test scripts

• Use bug tracking database to report bugs

• Raise an alert when an important issue is likely to put in jeopardy the whole project

1.2. Customer Success

We combine this role i...

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