Guest Solutions Team Member

At Butlins we work hard to delight families in a way that is true and from the heart. Our Guest Solutions Team are here to support our guests after they’ve had a holiday which they feel has not met their expectations.As a Guest Solutions Team Member, you will be interacting with our guests via telephone, email, letter & Social Media. You’ll be responding to feedback, queries, and questions to help our guests feel that their concerns have been fully investigated, dealt with and as a consequence they’d like to return. Key Responsibilities The day to day responsibilities of this role will be:
· Logging all feedback, queries and questions on to our PRIME system, making sure everything is recorded fully and accurately
· Acknowledging receipt of feedback to our guests and helping to build a relationship with them quickly by setting our guests expectation of when we will come back to them, in line with our service level agreement. · Working with resort teams to fully investigate feedbac...

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