GUEST SERVICES REPRESENTATIVES

Summary About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the High Desert Inn, located on Edwards AFB Ca. As a Guest Services Representative you will greet patrons and register them for check in/out. Responsibilities Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, ensuring required information is received. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests with checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains and sells sundry sales items to patrons. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems. Processes Night Audit procedures and closes credit card machines nig...

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