Guest Service Supervisor

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, local attractions/events and guest concerns.
Responsibilities
* Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
* Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
* Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
* Assist in answering all guest reviews in a timely manner.
* Completes established check-in proced...

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