Guest Service Officer

MAIN DUTIES:

Administration

• To be a Heartist of the Front Office and of the hotel, in and outside the work place.

• To always keep the working area clean and well maintained.

• To use appropriate materials, equipments and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.

• To properly use the telephone etiquette as per Sofitel standards.

• To properly follow all CID and local government requirements concerning hotel guests and files.

• To check the departure lists and to ensure check-out times are respected.

• To monitor room status and discrepancies.

• To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.

• To daily follow the checklists.

• To assist in securing external guest accommodation should an overbooking occur

• To respect schedules, terms and de...

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