Guest Service Center Agent

**Additional Information**
**Job Number** 26064653
**Job Category** Rooms & Guest Services Operations
**Location** Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide in...

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