Guest Service Associate Front Office - Holiday Inn Express Chennai OMR Thoraipakkam

**Key Responsibilities**

**Guest Service**

+ Welcome guests with a warm, friendly, and professional attitude.
+ Perform efficient check-in and check-out procedures.
+ Verify guest reservations and identification.
+ Provide accurate information about hotel facilities, services, and local attractions.
+ Handle guest inquiries, requests, and complaints promptly and professionally.
+ Ensure guest satisfaction throughout their stay.

**Reservations**

+ Process room reservations, amendments, cancellations, and walk-ins.
+ Maximize room occupancy through effective room allocation.
+ Promote hotel services and loyalty programs (IHG One Rewards).
+ Upsell room categories and hotel services whenever possible.

**Cashiering**

+ Handle cash, credit card, and digital payment transactions accurately.
+ Prepare guest bills and ensure accurate posting of charges.
+ Balance cash float and shift reports.
+ Follow hotel ...

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