Guest Service Agent

AccorHotel
📍 Ubud, Bali, Indonesia 💼 full-time 🕒 Posted June 03, 2026

Job Description

Job Description

  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Qualifications

  • Minimum 1 year working experience in the same function at a resort or hotel
  • University degree preferably Tourism & Hotel Management
  • Proficiency in English (verbal and written)

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Job Details

  • Location Ubud, Bali
  • Job Type full-time
  • Category Information and Record Clerks
  • Posted Date June 03, 2026
  • Application Deadline July 13, 2026