Guest Service Agent - Novotel Singapore Robertson Quay

• Assist guests with check-in and checkout, including cashiering duties and room key issuance
• Review arrival lists and prepare guest information systems prior to arrival
• Welcome guests and provide special recognition to repeat guests and VIPs
• Liaise with relevant departments to ensure guest requests and needs are met
• Handle guest complaints and comments tactfully and efficiently
• Manage guest communications including mail, messages, and telephone inquiries
• Maintain guest privacy and confidentiality at all times
• Monitor in-house credit matters and report any discrepancies
• Alert Security or Duty Manager of any suspicious activity or persons

• Proven experience as a Guest Relations Officer
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a p...

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