Guest Service Agent

• To be an ambassador of the Front Office and of the hotel, in and outside the work place.
• To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To be aware of and to report all guest comments or complaints.
• To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.
• To check the departure lists and to ensure check-out times are respected.
• To monitor room status and discrepancies.
• To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups..
• To attend all guests approaching the front desk in the procedure of check-in/...

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Submit your application today and join our talented team at SOFITEL.