Guest Relations Supervisor - The Madrid EDITION

**Additional Information**
**Job Number** 26083505
**Job Category** Rooms & Guest Services Operations
**Location** Plaza de Celenque 2, Madrid, Madrid, Spain, 28013
VIEW ON MAP (https://www.google.com/maps?q=Plaza%20de%20Celenque%202%2C%20Madrid%2C%20Madrid%2C%20Spain%2C%2028013)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer suppor...

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