Guest Relations Supervisor

•  ​​​​​Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.
• Compiles and distributes list of anticipated services and amenities to relevant departments.
• Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.
• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
• Follows up with guests to ensure their requests or problems have been met to their satisfaction.
• Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
• Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
• Writes down any comments, requests, suggestions and compla...

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