Job Description
Company Description
Job Description
Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.Compiles and distributes list of anticipated services and amenities to relevant departments.Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.Follows up with guests to ensure their requests or problems have been met to their satisfaction.Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.Writes down any comments, requests, su...
Ready to Apply?
Submit your application today and join our talented team at Accor.
Submit Application
Job Details
-
Location
Sharm El Sheikh 2, South Sinai Governorate
-
Job Type
Full-Time
-
Category
Supervisors of Personal Care and Service Workers
-
Posted Date
June 04, 2026
-
Application Deadline
July 14, 2026