Guest Relations Manager

MAIN RESPONSIBILITIES 

• This role is the core of the hotel service as it is all about guest’s satisfaction and customer services where all departments converge.  

• Its priority is our customer and hotel reputation 

• You will have the ability to multi-task while under pressure and have a proactive personality in this busy hands-on role 

• Find new ways to push our RPS (reputation performance score)  

• Relay with Heads of Departments with complaints and issues 

• Ensures the high standard of services provided for guests and the attainment in all areas of the hotel for both qualitative and quantitative targets 

• Conveys the hotel’s image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability&#x...

Ready to Apply?

Submit your application today and join our talented team at MERCURE.