Guest Relations Executive

• Welcome guests upon arrival and provide a warm, professional first impression of the hotel.
• Assist guests during check-in and check-out processes when required and ensure smooth guest flow in the lobby.
• Interact with guests regularly to ensure satisfaction with hotel services and facilities.
• Handle guest inquiries, requests, and complaints promptly and professionally to ensure quick resolution.
• Coordinate with different hotel departments such as Front Office, Housekeeping, Food & Beverage, and Concierge to fulfill guest requests efficiently.
• Maintain and update guest profiles, preferences, and special requirements in the hotel system.
• Identify VIP guests, repeat guests, and special occasions (birthdays, anniversaries, honeymoon stays) and arrange personalized services or amenities.
• Conduct guest feedback collection and follow up on service recovery when required.
• Ensure lobby presence t...

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Submit your application today and join our talented team at FAIRMONT.