Guest Relations Executive

• Maintain cordial relations with customers, welcoming clients in a friendly & professional way as they walk-in & exit the sales office.
• Filling in the walk-ins’ forms of clients and ensuring all details of guests are taken on the guest information form.
• Assigning a sales manager as approved by the site head.
• Handling booked clients and concerns in an efficient and timely manner. Ensure clients are attended on time.
• Assist the sales team with all required documents and providing any support required.
• Maintain database and MIS.
• Maintain the marketing collaterals and all support documents at site.
• Regular after-sales follow-up, and handling customer grievances, complaints and claims.
• Handling guest complaints and concerns in an efficient and timely manner.
• Coordination with housekeeping and pantry and to ensure that proper hospitality services are given to the clients/visitors.
• Maintain the ba...

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