Guest Relations Associate

• Greet guests with warmth and professionalism, ensuring a positive first impression
• Respond promptly to guest queries and concerns, resolving issues in a timely and efficient manner with empathy and active listening
• Provide supportive guidance to reception team members to foster a collaborative work environment
• Maintain accurate front-office logs, shift reports, and comprehensive records of guest information, bookings, and special requests
• Coordinate with housekeeping, maintenance, and other departments to address operational needs and resolve day-to-day issuesRemain flexible and willing to work extended hours or shifts as needed to support hotel operationsAdapt to changing priorities and handle multiple tasks simultaneously with composure

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field
• Previous experience in g...

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