Guest Relations Assistant

Posted Thursday 4 June 2026 at 00:00 | Expires Saturday 4 July 2026 at 23:59

Guest Relations - Assistant

Location: West Midlands Safari Park

Hours: 37.5 hours per week, 5 days out of 7.

Duration: Permanent

About the Role

As a Guest Relations Assistant, you will be at the heart of our mission to provide unforgettable experiences for all our guests. This is a key customer service role, focused on ensuring every post visit interaction is handled with care, empathy, and professionalism. Your primary responsibility will be to manage guest feedback received across various platforms – from emails and telephone calls to social media comments and review sites. You’ll take the lead in investigating and responding to guest complaints and queries, ensuring timely and thoughtful resolutions that reflect our values. In addition to managing individual cases, you'll play a crucial role in collecting and analysing feedbac...

Ready to Apply?

Submit your application today and join our talented team at West Midland Safari Park.