Guest Relations Agent - The Madrid EDITION

**Additional Information**
**Job Number** 26065042
**Job Category** Rooms & Guest Services Operations
**Location** Plaza de Celenque 2, Madrid, Madrid, Spain, 28013
VIEW ON MAP (https://www.google.com/maps?q=Plaza%20de%20Celenque%202%2C%20Madrid%2C%20Madrid%2C%20Spain%2C%2028013)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room f...

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