Guest Relations Agent

• Welcome guests with a warm and professional demeanor.

• Handle guest check-ins, check-outs, and reservations efficiently.

• Address guest inquiries, requests, and concerns promptly and courteously.

• Provide information about hotel services, facilities, local attractions, and transportation.

• Coordinate with housekeeping, concierge, and other departments to meet guest needs.

• Maintain accurate guest records and ensure confidentiality.

• Assist in handling guest complaints, aiming for quick and satisfactory resolutions.

• Promote hotel services and loyalty programs to enhance guest experience.

• Maintain a clean, organized, and professional front desk and lobby area.

• Perform other duties as assigned by management.

• Diploma or equivalent; hospitality or tourism-related education pref...

Ready to Apply?

Submit your application today and join our talented team at AccorHotel.