Guest Relation Officer

• Assist guests with check in and checkout, and other cashiering duties

• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions

• Handle guests’ mails, messages, and answering phone calls

• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

• Provide guidance and assistance to GSA

• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area

• Perform any related duties and special projects as requested by the Assistant Front Office Manager/Reception and Duty Manager

• Comply with hotel and department policies and procedures at all times

• Maintain the privacy of all guests by ensuring that no details of the guests are ...

Ready to Apply?

Submit your application today and join our talented team at NOVOTEL.