Guest Experience Specialist (Vacation Rental)

Role Overview: On behalf of our client, a premier property management company specializing in high-end vacation rentals, we are seeking a tech-savvy and hospitality-driven Guest Experience Specialist . In this role, you will act as the digital concierge and the primary point of contact for our client's guests, managing the entire lifecycle from pre-booking inquiries to post-stay reviews. Prior hands-on experience utilizing Guesty (PMS) is strictly required , as you will step in on day one to manage their unified inbox, multi-calendar, and automation workflows.

• 5-Star Guest Relations & Communication
• Guesty Unified Inbox Management
  • Monitor and respond to all incoming guest inquiries, booking requests, and in-stay communications across Airbnb, VRBO, Booking.com, and direct channels using our client’s Guesty dashboard.
• The Digital Concierge
  • Ensure Guesty automated messages are t...

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