Guest Experience Specialist (Front Office - Hotels)

• Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction.
• Perform upselling with a sales attitude and be aware of the resort-wide sales opportunities.
• Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests.
• Be responsible for the maintenance of guest recognition programs, accurate guest recognition reports and handling of guests' complaints.

• Minimum GCE `O' Level or its equivalent.
• Minimum 1 year of experience in customer service.
• Good interpersonal skills with effective multi-tasking and time management.
• Possess a warm, pleasant personality with good knowledge of local city streets, restaurants and major attractions.
• Ability to use basic Microsoft Office applications ...

Ready to Apply?

Submit your application today and join our talented team at Resorts World Sentosa.