Guest Experience Manager at RED Mountain

Join RED Mountain Resort as a Guest Experience Manager. Leverage your tech-savvy skills to enhance guest journeys from online booking to on-mountain support.
As the Manager for Guest Experience and Resort Systems, you'll guide the Guest Services team to provide exceptional service while overseeing vital guest touchpoints. This role demands a blend of operational leadership and technical aptitude to maintain smooth e-store and POS systems. You will also drive team development, optimize guest interactions, and analyze performance metrics to continually refine our guest services.
Key Responsibilities:
• Lead Guest Services to ensure guest satisfaction
• Train, mentor, and develop team staff
• Create efficient systems and processes for improved guest service
• Build tools for first-contact resolution of guest issues
• Analyze sales and operational data for product strategies
Requirements:
• 3-5 years in customer service leadership
• 2-3 years managing POS syst...

Ready to Apply?

Submit your application today and join our talented team at RED Mountain Resort BC.

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