Guest Experience Manager

Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Oversees the day-to-day operation and coordination of the Guest Experience, working closely with Concierge, Front Desk, Call Center and Guest Services, and is able to offer support to all other departments as needed. Areas of responsibility include coordinating and working with operational departments within the rooms division, focusing on the experiences of our guests.

• Responsible for all Guest Experience functions and proper execution: Update guest  profiles, update & complete guest itineraries, assign amenities, prepare personalized welcome letters and envelopes, cross reference guest comments, profile notes, traces & verify room assignments & Notable Guest standards

• Enhance the pre-arrival guest interaction by...

Ready to Apply?

Submit your application today and join our talented team at Hotel Jerome.