Guest Experience Leader - Luxury Hotel

At METT Marbella – Estepona, a 5* lifestyle hotel, we welcome you to an exclusive beachfront setting featuring 249 rooms and suites, five F&B venues (Isola, Ammos, El Bar de Lola, Azure Beach, and D'Lirio), and a service philosophy that truly makes a difference. Join METT Marbella – Estepona as a Guest Experience Manager and lead excellence at every stage of the guest journey.Ensure personalized service from pre‑arrival through post check‑out, maintaining consistency and excellence at every touchpoint.Responsibilities
Coordinate exclusive details and tailored services that exceed expectations.Review surveys, online reviews, and quality metrics, proposing and implementing continuous improvement actions.Facilitate cross‑departmental communication to ensure an experience aligned with luxury standards and the METT philosophy.Support the management of the Front Desk and Welcome Team (Bell Team).A warm, polished, and highly guest‑oriented profile.Presente su candidatura después de leer ...

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