Guest Experience Agent

Duties & Responsibilities

• Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
• Handle cashiering duties and manage guest accounts accurately.
• Review arrival lists and prepare compendiums prior to guest arrival, entering necessary information into the system.
• Welcome guests upon arrival, register them, and issue room keys according to departmental standards.
• Ensure that members receive all benefits and that repeat guests and VIPs are recognized with special services, including welcome cards and in-room amenities.
• Liaise closely with other departments to fulfill guest requests and needs effectively.
• Update and maintain the repeat guest history system to enhance personalized service.
• Promote inter-hotel sales and in-house facilities, maximizing revenue according to departmental standards.
• Handle guest complaints and ...

Ready to Apply?

Submit your application today and join our talented team at FAIRMONT.