Groupe Nordik Senior Manager, Customer Engagement

Elevate customer experiences at Groupe Nordik as a Senior Manager in Customer Experience & Contact Centre. Lead a vibrant team dedicated to redefining guest interactions.

Based in Gatineau, QC, this full-time management position focuses on creating a customer service hub, integrating business objectives with exceptional service delivery. You'll manage key performance indicators, engage in talent development, and explore technological advancements. Variable hours from Tuesday to Saturday are required.

Key Responsibilities:
• Set the strategic direction for customer service operations
• Monitor and enhance performance indicators and satisfaction
• Leverage technology for a seamless customer journey
• Mentor agents in a hybrid work environment
• Oversee payroll and HR policy implementation

Requirements:
• College diploma in business or related field preferred
• At least 5 years of customer service and operati...

Ready to Apply?

Submit your application today and join our talented team at Thermea Spa Village.

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