Graduate Customer Operations Specialist – German Speaker

The Customer Operations Specialist works within a European, multicultural and fast moving business environment, supporting the HP Customers and Sales Force within the area of order fulfillment. They are located in a central order management team and have a wide variety of responsibilities.

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Key Responsibilities

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• Backlog Accountability
  
• Own and manage the customer and partner order backlog, ensuring timely delivery within agreed SLAs and business priorities.
  
• Monitor order and backlog management tools daily, proactively identifying delays and taking corrective actions.
  
• Provide accurate and timely backlog analysis and status reports to customers and account teams.
  
• Manage claims, exceptions, special requests, and customer change requests in line with a...

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