Governance and Service Management Expert

SGS

📍 Katowice, Silesian Voivodeship, Poland 💼 Full-time 🕒 Posted June 23, 2026

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Job Description

Job Description
As a Governance & Service Management Expert, you will drive globally the standardization, accessibility, and continuous improvement of the organization’s Knowledge Management and Service Management frameworks. Partnering with Global Process Owners (GPOs), GBS Operations, and SMEs, you will ensure operational documentation accurately supports service delivery, compliance, and efficiency.
1. Knowledge Management Strategy & Governance
Support the development, continuous enhancement, and implementation of the Knowledge Management framework aligned with business objectives.
Define governance structures, including documentation standards, templates, taxonomy, metadata, ownership principles, and approval workflows.
Promote a knowledge-sharing culture and best practices across the organization.
2. Documentation Management & Standardization
Coordinate the creation, consistency, and quality ass...
            

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Job Details

Location Katowice, Silesian Voivodeship
Job Type Full-time
Category Operations Specialties Managers
Posted Date June 23, 2026
Application Deadline August 02, 2026