Goldstar Customer Support Agent - UK Market (Day Shift)

Job Title: Goldstar Customer Support Agent – EU (Day Shift) Location: Tunis, Tunisia Reporting to: Contact Centre Operations Supervisor

Overview of Role:

The Customer Support Agent is responsible for managing pre-order, post-order, and general customer inquiries for the European market, ensuring an excellent customer experience through timely communication, problem resolution, and coordination with internal teams.

This role acts as a key point of contact for customers and sales teams, supporting the full order lifecycle, from product inquiries and quotations through to delivery, issue resolution, and after-sales support.
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Primary responsibilities

Customer Support & Communication

Handle inbound and outbound customer communications via email, phone, and chat in a profession...

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