GNOC Tier II Incident Management Technician

**Description**

**The Digital Modernization Sector at Leidos** has an opening for a **Government Network Operations Center (GNOC) Tier II Incident Management Technician** to support the customer’s computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.

The job duties of the GNOC Tier II Incident Management Technician are as follows:

+ Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
+ Respond to, update, and resolve incident tickets within ServiceNow.
+ Administer networks including hardwa...

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