Global Supplier Helpdesk Analyst

Global Supplier Helpdesk provides high-quality, globally coordinated support to suppliers and internal stakeholders. Serving as the primary point of cont

+ **Supplier Support & Inquiry Management:** Serve as the frontline contact for supplier inquiries via phone and ticketing systems. Triage, categorize, and route tickets to appropriate internal teams when necessary.
+ **4 days On Site in GTBC Ford México (Naucalpan, México)**
+ **Issue Resolution:** Troubleshoot and resolve supplier issues related to payment queries by coordinating closely with Accounts Payable, Purchasing, and Plant who books the receipts.
+ **SLA & Ticket Tracking:** Monitor and meet defined TAT of 2 business days for response. Proactively track ticket status, escalate delays, and drive timely resolutions.
+ **Documentation & Continuous Improvement:** Maintain and update the team knowledge base, Standard Operating Procedures (SOPs), and FAQs. Identify opportunities for process optimizat...

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