Global Service Manager

• Establish and maintain strong, long-term customer relationships.


• Ensure that customers are satisfied and successful in using the company's products or services.


• Analyse customer feedback and develop improvement suggestions.


• Identify opportunities for up selling and cross-selling and collaborate with the sales team.


• Provide proactive support to increase product usage and customer satisfaction.


• Track performance indicators such as customer satisfaction, retention, and usage frequency.


• Collaborate with technical teams to ensure fast and effective resolution of customer issues.


• Organise and manage customer training processes.


• Provide support during the on boarding phase to ensure new customers adapt smoothly.


• Create reports and analyse data to identify customer trends and needs.


• Communicate customer expectations and experiences to internal teams.

Ready to Apply?

Submit your application today and join our talented team at Michael Page.