Global Service Desk and Technological Transformation Lead

At Talent Search People, we collaborate with a multinational client in the agri-food sector based in Barcelona.  Skills and Competencies  
- Experience in Complex Environments: Demonstrate experience managing IT services in multinational corporations with complex technological architectures and models.  
- Knowledge of Technological Tools: Solid experience in the use and management of the Atlassian suite (Jira Service Management, Jira Software, Confluence), as well as the Microsoft environment (Microsoft 365, PowerBI, etc).  
- ITSM Strategy: Deep knowledge of ITSM tool management and consolidation. Experience in unifying ticketing systems and process automation will be highly valued.  
- Leadership and Transformation: Ability to lead change management and transform a support team that handles multiple platforms and processes.  
- Analytical Thinking: Ability to analyze complex performance data and convert it into strategic information for decision-making.  
- Results...

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