Job Description
HTK is seeking a Senior Manager, Quality Management System in Manila to lead the quality function across service operations. This role requires ownership of the ICAIR framework, leading a team of Quality Assurance Managers and Analysts to drive improvements in customer experience.
The ideal candidate will have extensive service operations experience, strong analytical skills, and a proven ability to lead cross-functional initiatives effectively. This is a strategic yet hands-on position, emphasizing driving root cause analysis and continuous improvement across the organization.
#J-18808-LjbffrJob Details
- Location manila, metro manila
- Job Type Full-time
- Category Management & Operations
- Posted Date June 05, 2026
- Application Deadline July 15, 2026