Global Lounge Operations Manager at Air Canada

Drive operational excellence for Air Canada’s Maple Leaf Lounges with a focus on customer experience. This role demands strong leadership and problem-solving skills while maintaining service standards at Toronto Pearson International Airport.
We are looking for a proactive Global Lounge Operations Manager to oversee six lounges at Toronto Pearson International Airport (YYZ). You will engage directly with lounges, spearheading initiatives to enhance operations and customer satisfaction. Experience in hospitality management is essential, alongside a flair for data analysis and guest feedback integration.
Key Responsibilities:
• Oversee daily operations of six Maple Leaf Lounges
• Resolve operational issues promptly in a live environment
• Streamline challenges and implement maintenance strategies
• Conduct regular audits on food, service, and cleanliness
• Coordinate with customer experience for consistent delivery
Requirements:
• Bachelor’s degree in Hospitali...

Ready to Apply?

Submit your application today and join our talented team at Air Canada.

Submit Application