Global ITSM Process Lead - Data & Configuration

AXA Group Operations
📍 puchong, selangor, Malaysia 💼 Full-time 🕒 Posted June 12, 2026

Job Description

AXA Group Operations is hiring a Global Process Owner to lead the management of IT Service Management processes, specifically focusing on the data structure in our ITSM tool. You will provide expert support to process owners, drive improvements in data management, and monitor KPIs to ensure operational excellence.

Your role will involve collaborating with global operational teams, utilizing your strong analytical skills and knowledge of ServiceNow, while facilitating process design and deployment.

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Job Details

  • Location puchong, selangor
  • Job Type Full-time
  • Category Management & Operations
  • Posted Date June 12, 2026
  • Application Deadline July 22, 2026