Job Description
**AVEVA is creating software trusted by over 90% of leading industrial companies.**
**Job Title: Global IT Service Desk - Team Lead**
**Location: Hyderabad**
**Employment Type:** Full Type
**Job Purpose**
Lead a 24x7, follow-the-sun Service Desk team to deliver excellent, data-driven support. Own shift performance, service quality, communications, and continuous improvement. Coach Team Members and Senior Analysts, coordinate major incidents, and drive knowledge, automation, and AI-assisted support to improve user outcomes and efficiency. Accountable for people management, shift governance, prioritization, approvals (wherever applicable), escalations, and KPI/SLA outcomes.
**Duties & Responsibilities**
**People Leadership**
+ To ensure the availability of resources to deliver the services. Lead a team of 6-7 Analysts and Senior Analysts across rotating shifts with clear goals and development plans.
+ Conduct wee...
**Job Title: Global IT Service Desk - Team Lead**
**Location: Hyderabad**
**Employment Type:** Full Type
**Job Purpose**
Lead a 24x7, follow-the-sun Service Desk team to deliver excellent, data-driven support. Own shift performance, service quality, communications, and continuous improvement. Coach Team Members and Senior Analysts, coordinate major incidents, and drive knowledge, automation, and AI-assisted support to improve user outcomes and efficiency. Accountable for people management, shift governance, prioritization, approvals (wherever applicable), escalations, and KPI/SLA outcomes.
**Duties & Responsibilities**
**People Leadership**
+ To ensure the availability of resources to deliver the services. Lead a team of 6-7 Analysts and Senior Analysts across rotating shifts with clear goals and development plans.
+ Conduct wee...
Ready to Apply?
Submit your application today and join our talented team at AVEVA.
Submit ApplicationJob Details
- Location Hyderabad, India
- Job Type Full-time
- Category other-general
- Posted Date June 26, 2026
- Application Deadline July 02, 2026