Global Field Quality Performance & Analytics Manager

The overall objective is to provide clear, consistent, and actionable field quality performance and insights globally, enabling leadership to understand trends, identify key drivers, and take actions to improve quality, reduce warranty cost and protect customer satisfaction.

Build and lead a transversal organization responsible for delivering the analytics, reporting, and governance processes needed to track performance across all regions, brands, products and translate data into actionable improvement priorities and execution focus areas.

The Manager, Field Quality Performance & Analytics is accountable for the accuracy and alignment of field quality KPIs globally, and for leading the communication and governance of performance in key forums.

Main Accountabilities:

Deliverables of the function include on‑time and effective delivery of:

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