Global Director – Client Services Management

Getronics

📍 Budapest, Budapest, Hungary 💼 Full-time 🕒 Posted February 18, 2026

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Job Description

The Global Director of Client Services Management is a senior leadership role responsible for defining, leading, and evolving the global Client Services Management (CSM/SDM) function across all managed IT services. This role ensures the delivery of exceptional customer experience, operational excellence, and strong commercial stewardship across the full customer lifecycle. Acting as the primary executive point of escalation for our customer portfolio, the Director provides strategic direction, people leadership, and cross-functional alignment to drive customer satisfaction, retention, and organic account growth. 
Key Responsibilities 
Leadership & People Management 
Lead, inspire, and develop a global team of Regional CSM Heads, Client Service Managers, Service Delivery Managers and associated support roles. 
Establish a culture of accountability, customer-centricity, and continuous improvement across the function. 
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Job Details

Location Budapest, Budapest
Job Type Full-time
Category Operations Specialties Managers
Posted Date February 18, 2026
Application Deadline March 30, 2026