Global Customer Service Manager / Program Management (Testing & Laboratory)

Eurofins

📍 Vietnam, Vietnam, Vietnam 💼 Full-time 🕒 Posted March 02, 2026

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Job Description

Job Description
Position Summary
The Global Customer Service Manager / Program Management, part of the Program Management team, is responsible for coordinating and executing the onboarding and launch of new and critical global programs. This role ensures end-to-end readiness including documentation, technical support, communication with stakeholders, and post-launch program stability. Once stabilized, the program is formally handed over to an Operations PM.
Key Responsibilities
New Program Onboarding:
Overall responsibility for proactively driving all onboarding activities, problem solving, secure support of other functions, escalate issues
Coordinate with the GSE team and support registration in Scoro for Asia GKAM/BD.
Coordinate support from technical team and laboratories
Set up and manage program documentation including program manuals, TRFs, report templates, etc.
Notify labs of ne...
            

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Job Details

Location Vietnam, Vietnam
Job Type Full-time
Category Operations Specialties Managers
Posted Date March 02, 2026
Application Deadline April 11, 2026