Global BPO Performance Excellence Leader

Job Summary

The Global BPO Deliver Performance Excellence Leader serves as the business authority for operational excellence across the J&J MedTech Deliver network. This role is responsible for defining and governing global operational standards, ensuring consistent execution across all distribution centers (both J&J-owned and 3PL-operated). Acting as the Global Business Process Owner (BPO), the leader drives continuous improvement, benchmarking, and cost-to-deliver intelligence to enhance service performance, cost efficiency, and overall network excellence.

Key Responsibilities

• Define and deploy global operational standards across all distribution center sites, ensuring consistency across J&J-owned and 3PL-operated facilities.
• Establish and govern DC archetypes, including performance expectations and operating models, and monitor adherence to drive standardization across regions.
• Own global standards and governance across key...

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