Job Description
- Evaluate requests received by the Service Desk through multiple channels (hotline, email, ticketing system) by following troubleshooting guidelines, established objectives, and service level agreements (SLAs), while complying with applicable policies and procedures.
- Serve as the initial point of contact for IT users, delivering prompt first-level support and solutions to end users.
- Receive, classify, and manage incidents and service requests, independently resolving simpler tickets.
- Conduct password resets and activate or deactivate user accounts.
- Address and resolve issues concerning email accounts.
- Update and maintain the knowledge base to ensure its accuracy and relevance.
- Process incidents and, when necessary, escalate them in writing to senior colleagues and the Functional Lead.
- Execute basic application installations and assign user permissions.
- Provide assistance to Service Desk Agent colleagues.
Ready to Apply?
Submit your application today and join our talented team at MP Solutions Ltd..
Submit ApplicationJob Details
- Location Budapest, Budapest
- Job Type Full time
- Category Information and Record Clerks
- Posted Date March 02, 2026
- Application Deadline April 11, 2026