German-speaking Customer Service Lead

Confidential

📍 Sweden, Västra Götaland County, Sweden 💼 PERMANENT - FULL_TIME 🕒 Posted July 03, 2026

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Job Description

Job Description
We are looking for a Customer Service Team Lead for our client in Gothenburg, Sweden!

This is an opportunity to take full operational ownership of a growing customer service team in the German market. The role is highly hands-on, combining daily customer contact with team leadership, operational structure, and continuous improvement.

About the company

Our client is a fast-growing logistics technology company that helps ambitious small businesses manage shipping more efficiently through a digital platform for pricing, comparison, booking, and tracking.

What will you do?
Be hands-on in the daily schedule, spending at least 60% of your time on chats, calls, emails, and escalations.

Own customer service operations across customer service, claims, and invoice-related errands.

Take ownership of escalation cases and act as the final line of support for the team ...

Ready to Apply?

Submit your application today and join our talented team at Confidential.

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Job Details

Location Sweden, Västra Götaland County
Job Type PERMANENT - FULL_TIME
Category Information and Record Clerks
Posted Date July 03, 2026
Application Deadline August 12, 2026