German Customer Service Advisor

Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment.

You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email.

This role will work with the German market, so a German speaker is required. The role would start in February and is a 6‑month contract initially.

Main Duties

• Reply to customer enquiries via a digital ticketing system through a range of channels
• Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
• Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
• Work collaboratively with teams across the business to uphold and improve customer service ratings

Skills ...

Ready to Apply?

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