GeoScience Support Associate

Job Summary:

The GeoScience Support Associate is responsible for supporting end-users in the Oil & Gas exploration domain by assisting with the interpretation of geoscience data, geological correlations, seismic interpretation, and well log analysis. The role requires a strong understanding of geological structures, petroleum resource plays, and coordinate systems used in mapping. The associate will assist users in effectively utilizing geoscience software tools, primarily GVERSE GeoGraphix, and provide technical support to enhance customer workflows.

Job Responsibilities:

• Provide effective customer interaction and support to ensure successful end-user outcomes.
• Respond to user inquiries and support tickets via CRM through email, phone, or remote assistance.
• Identify, analyze, and troubleshoot software issues or workflow-related challenges faced by customers.
• Monitor the Helpdesk/Service Center system and respond promptly to as...

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